CouplesCom cares deeply about your privacy. Our privacy policy will explain how personal information is collected, used and disclosed by CouplesCom with respect to your access and use of CouplesCom’s web site, mobile applications and services. If you have questions or complaints regarding our privacy policy or practices, please contact us at Our privacy policy may be modified from time-to-time. We will alert you that changes have been made by indicating on our privacy policy the date it was last updated. If we make any material changes we will notify you by email or by means of a notice on this web site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


What is Personal Information?


"Personal Information” is personally identifiable information such as your name, telephone number and email address and any other non-public information about you that is associated with or linked to any of the foregoing information. Personal information does not include "aggregate" information, which is data we collect about the use of CouplesCom. Our privacy policy does not restrict or limit our collection and use of aggregate information.


What Personal Information Do We Collect?


We actively collect certain information you voluntarily provide to us including but not limited to:


your name,

email address,

anniversary date,


when you create an account, send us an email or submit content to CouplesCom.


We automatically collect certain information when you use CouplesCom, such as:


your Internet Protocol (IP) address,

your device type, and

your operating system version.


We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only. When you download and use our Services, we automatically collect information on:


the type of device you use,

operating system version,

and the device identifier (or "UDID").


As part of our service, we ask that you request a partner to join. We will ask you for your partner’s name and email address. We will automatically send your partner an email inviting them to visit the service, with a one-time follow up email thereafter . We store this information so that you will be connected to each other when using the service. Your partner may contact us to request that we remove this information from our database.


How Do We Use the Personal Information We Collect?


Generally, we collect, store, use and disclose information to enable us to:


provide CouplesCom,

create your account,

identify you as a user,

respond to your inquiries and emails,

improve CouplesCom,

send you administrative and service related communications,

and send you newsletters, surveys, offers, and other promotional materials.


Except as set out in this Privacy Policy, your Personal Information will not be used for any other purpose without informing you first by updating this Privacy Policy. Except for the limited disclosures described in this Privacy Policy, we do not sell customer lists or any personal information to third parties, and we will endeavor to keep your email address private.


Anonymous aggregate statistics that do not personally identify a CouplesCom user will be kept and used by us for various purposes including analysis and reporting of usage patterns. CouplesCom reserves the right to use and disclose anonymous aggregate statistics for any purpose and to any third party in its sole discretion.


What Do We Share With Third Parties?


From time to time we may employ third parties to help us provide or improve CouplesCom. These third parties, such as our analytics or hosting provider, may have limited access to databases of user information or registered member information solely for the purpose of helping us provide or improve CouplesCom and they will not be able to use the information about our members or visitors for any other purpose.


We may disclose Personal Information in some other limited circumstances, but we will specifically describe them to you when we collect the information, such as in the terms of use for a new service or by revising this Privacy Policy.


We may, and you hereby authorize us to, disclose your Personal Information (including messages) to a third party without your consent:


if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities,

in connection with any legal investigation,

when we believe in good faith that such disclosure is required by and in accordance with the law or to respond to subpoenas or warrants served on CouplesCom,

to any third party with your prior consent to do so.


Control Over Content


Aside from what is set forth in our privacy policy, we will store any content submitted to CouplesCom for the sole purpose of displaying that content only to the person with whom you are paired, or for whom you are currently waiting to accept your pair request, at the time of submission. Your content will only be accessed by CouplesCom employees for the purposes of technical support. When you make a request for technical support that may require us to access your content, we will notify you and seek permission before accessing your messages.


Links to Other Sites


When you click on a link to any other website or location, you will leave CouplesCom and go to another site and another entity may collect Personal Information or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.


You are also responsible for helping to protect the security of your Personal Information. To protect the communications that have taken place in the app, never give out your password. To increase device-level security, enable password access to CouplesCom.




The security of your Personal Information is important to us. We use reasonable efforts to store and maintain your Personal Information and location information in a secure environment and have implemented reasonable procedures designed to limit unauthorized access, use or disclosure of your Personal Information. We encrypt all messages sent betweens paired devices using secure socket layer technology (SSL). Despite these measures, you should know that CouplesCom cannot fully eliminate security risks associated with Personal Information.


User Access and Choice


If your personal information changes, or if you no longer desire our service , you may email us at to deactivate your account. You may also correct, update, or amend your personal information in your profile settings within CouplesCom or by emailing us at


Removing CouplesCom from your mobile device will not delete the personal information we have retained about you. If you unpair from your partner, we will retain your user content in the event that you would like to access in the future. Your user content can be deleted permanently by emailing a request to, however we require consent from both users in the pair to delete content.


We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Communication With CouplesCom


You may "opt out" of receiving marketing or promotional emails from us by following the instructions in those emails or by emailing us at If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.


Tracking Technologies We Collect


We use cookies on this site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personal information you submit while on our site.


We use both session ID cookies and persistent cookies.

A session ID cookie expires when you close your browser. A session ID cookie remembers that you are logged in.

A persistent cookie remains on your hard drive for an extended period of time. A persistent cookie saves your individual preferences next time that you log in. You can remove persistent cookies by following directions provided in your Internet browser’s “Help” directory.


If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.


The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.


Social Media Widgets


Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.




Our web site offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum by contacting us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.





Please contact us at if you have any questions about our privacy policy.


CouplesCom #218, 2270 Cliffe Ave. Courtenay, BC, Canada V9N 2L4


Last updated July 3rd, 2014

Copyright 2014 CouplesCom

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